 Thank you for your continued business! To place an order, please contact your designated vendor. Orders for existing clients can only be placed through your designated vendor. If you do not know who your designated vendor is, please call us at (773)276-4335 or email us at elcerritohelp@outlook.com

El Cerrito Resale Inc. is a wholesale distributor of health and beauty products. We are a family business with more than 10 years in the sector. We are located in Chicago, IL and distribute our products throughout the United States.

What is El Cerrito Resale?

We are open Monday through Friday from 8:00 AM to 4:00 PM CST. We close from 1:30 PM to 2:30 PM for lunch.

What are your hours of operation?

We are located at 4245 W. Armitage Ave. Chicago, IL 60639.

Where are you located?

If you are interested in becoming a buyer, please call us at (773)276-4335 or email us at elcerritoresaleinc@outlook.com , there you will thourougly discuss the process. Alternatively, you can fill out the form on our Wholesale and Export page and one of our representatives will contact you.

How do I become a buyer?

General Questions

To place an order, you must be a registered buyer. If you are already a registered buyer, you can call our office to place your order. If you are not a registered buyer, you can fill out the form on our Wholesale and Export page and one of our representatives will contact you.

How do I place an order?

What is the minimum order?

You will receive an email with the status of your order. Alternatively, one of our representatives will contact you to inform you of the status of your order.

How do I get the status of my order?

Due to the efficiency of our shipping process, you have 1 hour to cancel or modify your order. Call us at (773)276-4335 or send us an email at elcerritohelp@outlook.com

How do I cancel an order?

Order Questions

We accept cash, check and credit card payments. For cards, we accept Visa, Mastercard, Discover and American Express.

What forms of payment do you accept?

You will be charged when your order is ready to ship. If your preferred method of payment is cash or check, you will be charged at the time of delivery.

When is payment due?

We do not offer discounts. However, we do offer special promotions throughout the year.

Do you offer discounts?

Payment Questions

Any claim must be made within 48 hours of receiving your order. For specific information, please visit our Return Policy page or contact us at (773)276-4335 or elcerritohelp@outlook.com

What is your refund policy?

To return an item, please contact us at (773)276-4335. Check our Returns Page for more information.

How do I return an item?

All sales are final. We do not offer refunds. We will issue a credit to your account on your next order, or you may get a replacement for the returned item.

How long does it take to receive a refund?

We do not offer exchanges. We'll issue a credit to your account on your next order, or you can get a replacement for the returned item.

Do you offer exchanges?

Return Questions

Local orders are delivered the next day. Out of state orders are delivered within 5-7 business days. Please note that public holidays may affect delivery times.

How long until I receive my order?

Orders within the Chicago area are delivered free of charge. Out of state orders are subject to shipping charges. Shipping costs vary depending on the weight of the order and the destination.

How much does shipping cost?

We do not ship internationally at this time.

Do you ship internationally?

Where do you deliver?

Shipping Questions

Frequently Asked Questions

Please provide the name and email of the primary contact for your business.

Contact Information

Please provide the invoice number and invoice date for the missing items.

Order Information

Please provide the name of the item(s) you did not recieve.

Items

If an item is missing from your order, please complete the form below and we will contact you as soon as possible.

Missing or damaged items

Please provide the invoice number and invoice date for the products you wish to return.

Please provide the name of the item(s) you wish to return.

Please provide a reason for the return.Eg: Damaged item, wrong item, expired item, lack of rotation

Reason for Return

Provide photographic evidence of items if damaged or expired

Photos

If you wish to return an item or if an item arrived damaged, please complete the form below and we will contact you as soon as possible.

Returns & Damaged Items

Please provide the name, email, and phone number of the primary contact for your business.

We do not sell to individuals. You must be a registered business to purchase from us. 

Business Name

Please provide a copy of your business license, resale certificate, or other documentation that proves you are a registered business.

Documentation

 If you have any questions or comments, please include them in the message section.

Optional

Thank you for your interest in working with us. If you are interested in becoming a buyer, please send us a message with the following information:

Interested in working with us?

Headquartered in <strong>Chicago, IL</strong>, we have a strong presence in the Midwestern region of the United States and are on a mission to promote the well-being of Hispanic/Latino communities across the country.

With a decade of experience in the industry, we have built a strong network of suppliers and clients to ensure that we offer the best quality products.

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